Bhubaneswar, 5/1 : Odisha’s Chief Minister Mohan Charan Majhi announced on Monday that the Chief Minister’s Grievance Cell has achieved an impressive 95 percent disposal rate for public complaints. The Chief Minister shared this significant progress while presiding over the 16th session of the public grievance hearing program at the CM’s Grievance Cell in Unit-II, Bhubaneswar.
Official data presented at the hearing revealed that out of 13,358 complaints received during the initial 15 sessions, a substantial 12,748 grievances have been successfully resolved, with the remaining cases actively under process. This high resolution rate underscores the state government’s commitment to responsive and people-centric governance. Beyond the dedicated grievance cell, the government has also made significant strides in addressing concerns through other platforms, including the Janasunani portal and postal services. From these additional channels, 1,30,845 complaints out of 1,49,418 received have been resolved, accounting for approximately 88 percent.
Chief Minister Majhi arrived at the grievance cell around 10 AM, beginning the session by personally meeting with 30 differently-abled individuals and chronically ill patients who had been waiting. He attentively listened to their grievances, accepted their petitions, and issued immediate directives to officials for necessary action. Subsequently, the Chief Minister proceeded to hear the complaints of other registered citizens inside the cell.
During the session, the Chief Minister utilized the single-window system to approve medical assistance funds for three patients facing complex ailments. The beneficiaries included Papun Maharana from Keonjhar district, Priyabrata Pradhan from Khordha district, and Deeptimayee Dash from Cuttack district. Officials highlighted that over 56,000 people have visited the grievance cell in person so far to present their issues to the government, often submitting petitions individually or in groups.
Briefing the media after the session, Chief Minister Majhi reiterated the government’s top priority on grievance redressal and ensuring timely action on citizens’ concerns. He emphasized that the grievance hearing mechanism has been instrumental in resolving long-standing issues for people across different parts of Odisha, thereby enabling common citizens to receive justice directly from the administration and bolstering public trust in the program.
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